With our top-rated 手机应用程序, you can easily manage your Patelco account 忙碌中.
设备支持 & 需求
当您满足以下要求时，Patelco移动应用程序效果最佳:
额外的功能
要使用Patelco移动应用程序的所有可用功能，您需要:
不支持的设备
点击查看 是否支持您的设备或浏览器. 如果您使用的是不受支持的设备, 您可能无法下载或使用我们的移动应用程序, 但你仍然可以通过移动端访问大多数移动应用功能.patelco.Org在您设备的浏览器上.
If an update for the Patelco 手机应用程序 is available in your device's official app store and your app won't update, 您可能需要先卸载移动应用程序，然后再重新安装. Certain features may need to be enabled again after reinstalling the 手机应用程序.
大多数安装问题可以通过解决以下问题来解决:
设备不符合要求
您的设备可能达不到最低要求. Make sure that your device is running a recent iOS or Android operating system. 不支持黑莓、Windows phone和其他操作系统. 对于这些设备，请使用我们基于网络的移动银行网站 移动.cc-fc.com.
可用空间不足
确保您的设备上至少有100MB的可用空间. 我们建议至少有500MB.
使用第三方应用商店
The Patelco 手机应用程序 should be installed only from your device's official app store. Third-party app stores may not work for installation and, moreover, are unsafe.
Biometric authentication (Face ID or Touch ID) allows you to securely log in to our 手机应用程序 using your device's biometric capabilities instead of your online banking 用户ID and 密码. 大多数会员更喜欢使用生物识别登录，因为它更快.
设置生物识别登入(Face ID或Touch ID)
第一次登录后, 系统将提示您启用生物识别身份验证或密码.
iOS设备:
在Android设备上:
注意:如果你点击“现在不”或类似的选项, 您将取消生物识别(或密码或PIN)登录设置. You can always enable one of these options later by accessing the settings in our 手机应用程序.
如果您启用生物识别登录，您将看到一个确认屏幕. This will let you know that our app will prompt you to log in with your chosen method the next time you open the app.
Android PIN码注册
第一次登录后, Android devices that don't support biometric login will prompt you to set up PIN login. If you opt to skip setting up PIN login by selecting "Not Now" (or a similar option), 此注册屏幕将不会再次显示. If you want to turn on PIN login at a later time, you can do so using the app's settings.
你需要任何支持Face ID或Touch ID的iOS设备, 或者你需要一台支持指纹登录的安卓设备.
You can still use your PIN (most Android devices) or passcode (most iOS devices) as an alternative to logging in with your 用户ID and 密码. Most members find it easier and faster to use a PIN or passcode to log in instead of their online banking 用户ID and 密码.
如果您在iOS设备上使用Face ID或Touch ID登录我们的应用程序, you will not have to type in your password to log in each time you open the 手机应用程序.
If you use your fingerprint or your PIN to log in to our app on your Android device, you will not have to type in your password to log in each time you open the 手机应用程序.
Your login ability will be temporarily disabled after a few invalid attempts – similar to how your phone may temporarily lock you out if you enter the wrong unlock code too many times.
面部识别是一项专门针对iOS设备的技术, but some newer Android devices allow for a similar type of login using facial recognition. 如果你有一台新的安卓设备, you will be able to set up facial recognition as a method for logging in to our 手机应用程序.
第一个, go to your phone settings to make sure that you've enabled Face ID or Touch ID (or the equivalent login ability in Android). 然后返回到手机应用程序设置进行设置.
No, the PIN or passcode you set up for the 手机应用程序 is not supported in the desktop version of online banking.
你可以在设备设置中关闭生物识别登录功能, 或者你可以在移动应用程序的设置中禁用它.
通过手机App创建用户ID并注册网上银行:
忘记了用户ID或密码? 观看我们的视频一步一步的教程或点击下面的链接.
如果您仍然无法访问您的帐户，请与我们联系 800.358.8228.
If you're having trouble logging into Patelco Online because you can't remember your 用户ID or password, 你来对地方了. 在本教程中, we'll go over how you can quickly retrieve your 用户ID or reset your password within minutes.
If you haven't used online banking in a while and can't remember your 用户ID, 我们可以帮你找回来. 首先，你会想去参观帕特尔科.org主页，在登录屏幕下面选择“忘记用户ID”. 下一个, we'll need to verify your identity by requesting some personal information through our secure site. You'll need to enter your member number, 社会安全号码, 出生日期和邮政编码. This should match the same information as the primary holder on your account. 输入信息后，选择continue. Your 用户ID will appear on the next screen and now you can log in to Patelco Online.
让我们来看看如何快速重置密码. 在同一个登录屏幕上, 选择“忘记密码”,输入您的用户ID, 社会安全号码, 出生日期和邮政编码, 然后选择继续." 下一个, you'll be asked if you'd like to receive your temporary password via email or text. 选择您喜欢的交付方式，然后选择“继续”." Once you receive your temporary password, enter your 用户ID and select the "Log In" button. 输入您通过电子邮件或短信收到的临时密码. 现在，您将被要求创建一个新密码. 选择密码后, you may want to write down both your 用户ID and password and store it in a place for safekeeping.
If you're still having trouble logging into your Patelco Online account, give us a call. We're happy to help and want to make sure you have access to all of the great features available within Patelco Online.
以保护您的帐户安全, our system will automatically lock out an account after five (5) failed login attempts. A failed attempt occurs when an incorrect 用户ID and password combination is submitted.
如果您的帐户被锁定，请致电我们寻求帮助 800.358.8228.
尝试解决一些常见的登录问题:
你也可以打电话给我们 800.358.8228.
我们的营业时间是工作日早上7:30 -晚上7点，周六早上9:00 -下午2点.
